University Library Reference Services Survey
In spring 2012 the library sent a survey to all UW-Stout students, faculty and staff to find out how the campus uses the library. We found out that 59% of students and 77% of the faculty/staff used our reference services. Librarians helped students, faculty, and staff with a wide range of services -- from finding books, theses, or media to helping with technology needs such as printing, or using the library computers.
The majority of students, faculty and staff were satisfied or very satisfied with our services. One person commented "the librarians at stout ROCK!".
We did find that, many were unaware of, or did not use the ability to email, chat, call or text a librarian with a question.
We were a bit disappointed to find that “Asking a Librarian” was not the first research stop for our users. Most users preferred searching on their own first using Google and the Library Website.
Based on the survey responses, the library staff will develop an action plan focused on:
• Improving service points and space utilization
• Better marketing our services
• Alleviating student confusion and anxiety in navigating the library and its services
• Better serving the distance learners and instructors
• Making our website easier to use
Ann Vogl, Reference/Distance Learning Librarian